Booking confirmation:

After booking, you’ll receive a confirmation email containing a QR code for check-in. Please have this QR code ready upon arrival to ensure a swift and seamless check-in process. You can conveniently display the code on your smartphone or opt to print it out for easy access.

Arrival Instructions:

We kindly ask all guests to arrive 10 minutes before their tour start time.

Accessibility:

We are constantly improve our accessibility policy. Please see the full details here.

Parking & Transportation:

Please visit our How to find us page for travel information.

We are cashless:

Please note our attraction is cashless, we can only accept card payments on site.

Allergies:

We can accommodate a range of dietary needs on our Guided Tour. This includes nut, soy, gluten, or dairy allergies, and a vegan diet. While we strive to offer alternative samples or dark chocolate substitutes whenever possible, please be aware that as we operate an open kitchen, we cannot guarantee the absence of traces. Feel free to reach out to our team at info@yorkschocolatestory.com to discuss your specific requirements.

Gift Shop & Café:

Our gift shop and café are open to all guests, offering a delightful selection of chocolates and refreshments to enjoy. You can also explore our online shop for a tempting array of our best-selling chocolate bars, available for browsing and purchase from the comfort of your own home.