Opening Times and Admission Prices
Book your tickets online in advance to get our best prices!*
*Our Best Price guarantee is subject to availability and restrictions may apply during peak holiday periods. Please contact 0845 498 9411 for more information on closedown periods.
PLEASE NOTE: We are having technical difficulties with our lift and are currently awaiting repair. This means that the lift is completely out of order. Unfortunately, wheelchair users or those unable to use the stairs will not be able to access the tour. Guests with pushchairs are welcome to leave them downstairs. We aim to have the lift up and running as quickly as possible but in the meantime we sincerely apologise for any inconvenience this may cause.
York’s CHOCOLATE Story is a fascinating fully guided tour through the history of York's most famous chocolate-making families and their finest creations.
Open daily 10am - 6pm (the last tour is at 5pm).
Tours take place daily approximately every 15 minutes, your tour will last just over an hour.
Closed 25 & 26 December and 1 January.
You can book your tickets on the door, or get our best prices by booking online and York residents can get 1/3 off admission** with our Chocolate Sundays offer.
If you are visiting York's CHOCOLATE Story with 15 or more people you can take advantage of our Education information.
Advance Booking Prices*
We recommend booking online in advance if you have a particular day or time you wish to visit to avoid disappointment as our tours can sell out. You will also save up to 15% at certain times when you book online in advance.
*Advance booking prices are subject to availability, restrictions apply.
Chocolate Sundays Prices**
York residents can receive 1/3 off our on the door admission rates on presentation of proof of York residence on Sundays.
**Valid only on Sundays, not valid on Bank Holiday weekends (please see below for full T's and C's)
Chocolate Sundays Terms and Conditions